Privacy Policy

Jello Mechanical (“we,” “our,” “us”) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your information, including information collected for SMS/text messaging programs.

Information We Collect

We may collect personal information when you:

• Request service
• Submit forms on our website
• Contact us for support
• Communicate through phone or SMS

This information may include:

• Name
• Phone number
• Email address
• Service address
• Details related to service requests

How We Use Your Information

• Schedule and confirm appointments
• Provide service updates
• Send invoices and reminders
• Notify you of technician arrivals
• Deliver promotional or marketing messages (only with consent)
• Improve customer service and communication

Text Messaging & Consent

By providing your mobile number, you consent to receive SMS messages from Jello Mechanical.

• Message frequency may vary depending on service needs
• Message and data rates may apply based on your wireless carrier

These messages may include:

• Appointment reminders
• Service confirmations
• Updates and notifications
• Promotional offers (optional)

Data Sharing

We do not sell or share your information with third parties for their marketing purposes.

We may share your data only with trusted service providers that help us operate our business (e.g., scheduling, billing, and communication platforms).

Data Security

We take reasonable and industry-standard measures to protect your information from:

• Unauthorized access
• Loss or misuse
• Disclosure

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP.

For help or support, reply HELP or contact us at: